Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt & order number, or proof of purchase. 

To start a return, you can contact us at help@shopinnerchildcreates.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@shopinnerchildcreates.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If something isn’t quite right with your order, we’re here to help. Please email us within 7 days of receiving your package and include:

• Clear photos of the issue
• Your order number
• A photo of the packaging and label (if available)

You can also send these details through the “post-delivery” link in your shipping email. Once we’ve reviewed everything, we’ll gladly send a replacement at no additional cost. You deserve a piece that feels just as comforting as it looks. 💜

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period (for future worldwide offer)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Since each piece is made to order with care, cancellations are only possible within 1 hour of purchase. If you need assistance, please don’t hesitate to reach out to us at help@shopinnerchildcreates.com — we’re always here to help.